Registration FAQ's

How and where do I check my benefits that I have on my badge?
What if a colleague has already collected a badge on my behalf? What will they do?
What happens with a lost Flexi/Bronze pass?
How can I get extra sessions onto my badge? Where does this happen?
Where do I pick up my lead retrieval scanner?
My name is spelt wrong, what should I do?
My email address or confirmation number is not found, what should I do?
I have a customer ticket, where do I go?
I am a VIP/Press/Conference Delegate, where do I go?
Where do I go to store my luggage?
Where do I go to find hotel, travel information etc?
What time does the exhibition/Conference open?
I have a barcode, where do I go to pick up my badge?
I don't have a barcode, where do I go to pick up my badge?
When can I pick up my badge?
Is my badge valid for the exhibition?
Registration Map

How and where do I check my benefits that I have on my badge?

Please refer to signs which detail the benefits of each pass in the conference registration area. A leaflet will be given out to all conference delegates on top of your bag, and there will also be a conference information point in the Forum to help you with any queries that you may have.

What if a colleague has already collected a badge on my behalf? What will they do?

A message will appear to alert the colleague who has picked up his/her badge that it has already been collected. A badge can be re-printed on site if necessary.

What happens with a lost Flexi/Bronze pass?

Please go to the conference registration desk to get another badge located in the Forum. The data showing entrances to the sessions will be pulled from the handheld device after each session starts. This data will be uploaded to the database updating the records with sessions the delegates have attended. If a badge is lost, the reprint will have the remaining sessions available.

How can I get extra sessions onto my badge? Where does this happen?

Please go to the any conference registration desk in the Forum to upgrade your badge. A new badge will be created with the extra sessions added and the old badge will be collected in by the registration assistant.

Where do I pick up my lead retrieval scanner?

Please go to the Elicium Basement underneath Hall 12. The collection is open from Monday 6th September for the duration of the show.

My name is spelt wrong, what should I do?

For any exhibition visitors please go to a new registrations desk in the Elicium Passage, login, and make corrections. If the badge has already been printed, please go to go to Badge Assistance in the Elicium passage underneath Hall 12 where the record can be corrected and reprinted. The incorrect badge needs to be handed in to the registration assistant.

For any conference delegates, please go to any desk in the Forum and they will be able to amend your badge.

My email address or confirmation number is not found, what should I do?

If your email address or confirmation number is not recognised, please seek assistance from a registration assistant at the Badge Assistance desk in the Elicium passage underneath Hall 12.

I have a customer ticket, where do I go?

Please go to the New Registration area in the Elicium passage underneath Hall 12.

I am a VIP/Press/Conference Delegate, where do I go?

Member of the press Jade Lounge in Park Entrance
Conference Forum
VIP Forum
Gold Pass Forum
Speaker Forum
Exhibitor Auditorium
Distributer Auditorium
Contractor Auditorium
Visitor Europa, Elicium, Holland

Where do I go to store my luggage?

Either Holland, Park or Europa Entrance. Items cost €1.50 per item.

Where do I go to find hotel, travel information etc?

Information points are located in the Holland, Park and Europa entrances.

What time does the exhibition/Conference open?

Monday 6 September	10:00 - 16:00	Exhibitor Batch Printing (Elicium Passage underneath Hall 12). Lead Retrieval Collection Opens (Elicium Basement underneath Hall 12) until Tuesday 14 September

Tuesday 7 September	10:00 - 16:00	Exhibitor Batch Printing (Elicium Passage underneath Hall 12) Exhibitor Registration (Elicium Ground Floor underneath Hall 12)

Wednesday 8 September	09:00 - 18:00 09.00 – 18.00 14:00 - 18:00 14:00 - 17:00	Exhibitor & Distributor Registration Open (Elicium Ground Floor underneath Hall 12) Badge Assistance Open (Elicium Passage underneath Hall 12) Press Registration Open Conference Registration Open

Thursday 9 September	09:00 - 18:00 07:30 - 17:00 08:30 - 18:00 08:30	Exhibitor & Distributor Registration Open (Elicium Ground Floor underneath Hall 12) Conference Registration Open Press Registration Open Conference Starts

Friday 10 September	07:30 - 17:00 08:00 - 18:00 10.30 - 18:00 08:00	Conference Registration All registration areas open EXHIBITION OPENS Conference Starts

Saturday 11 September	08:45 - 17:00 08:30 - 18:00 09:30 - 18:00 09:30	Conference Registration All registration areas open EXHIBITION OPENS Conference Starts

Sunday 12 September	08:45 - 17:00 08:30 - 18:00 09:30 - 18:00 09:30	Conference Registration All registration areas open EXHIBITION OPENS Conference starts

Monday 13 September	08:45 - 17:00 08:30 - 18:00 09:30 - 18:00 09:30	Conference Registration All registration areas open EXHIBITION OPENS Conference Starts

Tuesday 14 September	08:45 - 10:00 09:30 - 16:00 09:30 - 16:00 09:00 13:00	Conference Registration EXHIBITION OPENS All other registration areas open Conference Starts Conference Closes

I have a barcode, where do I go to pick up my badge?

Click here to view the map of locations

I don't have a barcode, where do I go to pick up my badge?

Please go to New Registrations in the Elicium basement underneath Hall 12.

When can I pick up my badge?

Exhibitor Registrations open from Tuesday 7th September at 10.00.

Conference Registration starts on Wednesday 8th September at 14.00, Conference starts on Thursday 9th September at 08.00

Press Registration starts from Wednesday 8th September at 14.00

Contractor Registration starts from Thursday 2nd September at 08.00

Work Pass Registration starts from Thursday 2nd September at 08.00

Is my badge valid for the exhibition?

Apart from work passes, all other categories of badge are valid to go into the exhibition.

Exhibition Hours:
Friday 10 10.30 18.00
Saturday 11 09.30 18.00
Sunday 12 09.30 18.00
Monday 13 09.30 18.00
Tuesday 14 09.30 16.00

Registration Map

To view the IBC Map with the registration points, click here.