Registration FAQ's
How and where do I check my benefits that I have on my badge?Please refer to signs which detail the benefits of each pass in the conference registration area. A leaflet will be given out to all conference delegates on top of your bag, and there will also be a helpdesk in the Forum to help you with any queries that you may have. |
What if a colleague has already collected a badge on my behalf? What will they do?A message will appear to alert the colleague who has picked up his/her badge that it has already been collected. A badge can be re-printed on site if necessary. |
What happens with a lost Flexi/Bronze pass?Please go to the conference registration desk to get another badge. The data showing entrances to the sessions will be pulled from the handheld device after each session starts. This data will be uploaded to the database updating the records with sessions the delegates have attended. If a badge is lost, the reprint will have the remaining sessions available. |
How can I get extra sessions onto my badge? Where does this happen?Please go to the any conference registration desk to upgrade your badge. A new badge will be created with the extra sessions added and the old badge will be collected in by the cashier. |
Where do I pick up my lead retrieval scanner?Please go to Room A (Upper Auditorium). |
My name is spelt wrong, what should I do?Please go to a New registrations desk, login, and make corrections. If the badge has already been printed, please go to go to a cashier desk where the record can be corrected and reprinted. The incorrect badge needs to be collected by the hostess |
My email address or confirmation number is not found, what should I do?If your email address or confirmation number is not recognised, please seek assistance from a registration hostess. |
I have a customer ticket, where do I go?Please go to the New Registration area in the Elicium Basement underneath Hall 12. |
Where do I go to store my luggage?Either Holland, Park or Europa Entrance. Items cost €1.50 per item. |
Where do I go to find hotel, travel information etc?Information points located in the Holland, Park and Europa entrances |
What time does the exhibition/Conference open?
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I have a barcode, where do I go to pick up my badge?Click here to view the map of locations |
I don't have a barcode, where do I go to pick up my badge?Please go to New Registrations in the Elicium basement underneath Hall 12.
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When can I pick up my badge?Exhibitor Registrations open from Tuesday 8th September at 10.00. |
Is my badge valid for the exhibition?Apart from work passes, all other categories of badge are valid to go into the exhibition |
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 (official hashtag is #IBC09) | |
