User Acceptance of Emotion-Aware Mood-Improving Voice Assistants

Tech Papers 2019: This paper explores user acceptance of emotion-aware voice assistants, finding high interest (up to 80%) and strong potential for stress relief, entertainment, and sleep support.

Abstract

Speech as an interaction mechanism for television control is perceived as fast and easy. While speech and speech to text are standard mechanisms and commonly used, the usage of voice and voice-based information like emotional state recognition of the user is underexplored. To understand the potential of voice aware and mood improving services a mixed method approach including a web-based study with 130 participants from the US and a user experience study in Austria and France (n=20) was conducted. 

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