AirTies and Sweepr announce new alliance aimed at reducing service providers costs.
AirTies, a provider of managed WiFi solutions to service providers, and Sweepr, which delivers simple care for the connected home, have announced a new strategic alliance to help service providers reduce operating costs by identifying and resolving home connectivity issues, and pre-empting calls to customer care centres.
Specifically, the companies will integrate Sweepr’s cloud-based platform with AirTies Cloud, collaborate on joint customer deployments, and cooperate on future technology roadmaps and R&D efforts. AirTies Cloud is described as a secure, GDPR-compliant platform that provides real-time visibility into subscribers’ home WiFi performance, analysis of connected devices and data consumption patterns, and automated network optimisation. This secure data will be used to inform Sweepr’s contextually adaptive technical support platform to help service providers respond to a consumer’s specific support requests via the company’s digital self-care support channels such as voice assistants, mobile applications, chatbots, and more – reducing the need to contact a call centre.
Philippe Alcaras, CEO of AirTies, said: “In today’s challenging times, service providers are under immense pressure to deliver quality Internet service and manage costs. In fact, they need to do both simultaneously. Together, AirTies and Sweepr are bringing together the latest innovations in hybrid cloud-edge architecture, self-optimising networks, machine learning, and self-care technologies. For us, it’s key to the evolution of ‘Smart WiFi’ – designed to help service providers improve the customer experience and lower operating costs.”
Alan Coleman, founder and CEO of Sweepr, added: “Given the strain on both consumers and call centres, it’s imperative that technical support be available in the moment, rather than waiting on hold for a care agent – and that’s now more possible than ever before. One of the biggest generators of care costs is problems with subscriber home networks. As such, we are proud to be working with AirTies to help identify and mitigate those issues immediately, through intelligent data analysis and intuitive self-service.”
The companies expect their integrations to be complete and available for trials with service providers in the coming weeks.