At IBC, Tata Elxsi will be showcasing the QoEtient tool for proactive QoE analysis for streaming services, as well as iCX, a secure SaaS solution for monitoring and managing customer-premises equipment (STBs and gateways) at scale.
According to the company, QoEtient measures QoE key performance indicators (KPIs) at frame level accuracy, enabling precise evaluation of the user experience. The QoEtient dashboard offers comprehensive insights into the player behaviour, content performance and network dynamics. It can provide deep automation support for both functional and non-functional testing. This allows operators to identify and resolve issues effectively, improving overall streaming service quality and customer satisfaction. The company claims QoEtient can act as a valuable tool for triaging problems and conducting root cause analysis.
Intelligent management of deployed CPEs is crucial for operators to drive operational efficiency. iCX collects real-time telemetry data from deployed devices, analysing anomalies and converting them into maintenance tasks.
According to the company this automation capability empowers operators to optimise CPE performance while reducing operational costs. iCX allows operators to customise maintenance task schedules based on specific criteria, minimising disruption by scheduling tasks during non-peak hours or device idle periods. By automating these tasks, valuable resources are freed up, streamlining operations and minimising manual intervention.
Website: Tata Elxsi