Amdocs has launched doxi HomeOS, a cloud-native home operating system (OS) based on artificial intelligence (AI) that is designed to enable service providers to move beyond basic connectivity services.
doxi HomeOS provides AI-based insights, simple voice commands and touch-free care capabilities so that consumers’ precise and immediate support needs can be resolved efficiently. The OS also offers enhanced cybersecurity monitoring capabilities and parental control over the growing number and usage of connected devices and apps in the home.
Furthermore, doxi HomeOS offers consumers the ability to self-manage connectivity and WiFi settings as well as automated, AI-based notifications related to usage patterns and media and gaming consumption.
Emma Mohr-McClune, service director for consumer services, GlobalData, said: “The home broadband experience has become increasingly complex, fragmented and stymied by cybersecurity unknowns. The average household simply isn’t up to the integration challenge, and to date service providers have been limited in their ability to help consumers address the many experience pain-points within the connected home. A solution like Amdocs doxi HomeOS could allow service providers the opportunity to carve out a new position for themselves in the smart home value chain, with a simple but smarter router solution that can act as both the experience guarantor and data caretaker for the home.”
Gil Rosen, general manager of amdocs:next, described doxi HomeOS as the “missing piece” in the connected home ecosystem, and the first in the industry to add an AI-powered management layer over home broadband services. “doxi HomeOS is relevant for all broadband providers ranging from incumbents looking to differentiate and grow services to CSPs rolling out 5G fixed wireless access to enhance home broadband connectivity,” Rosen said.