Join IBC365 on demand to find out what’s required to take voice engagement to the next level to maximise audience experience and ensure customer retention and revenue growth.
Sebastian Reeve, director EMEA, Intelligent Engagement, Nuance Communications
Having spent more than 15 years obsessing about how customer experience transects the world of technology, Seb has finally decided to admit that this is not just a phase.
In his current role at Nuance, he is responsible for defining and communicating the benefits of our intelligent engagement proposition – sharing how companies can use AI and machine learning tech to create extraordinary experiences which their customers actively choose to use and drive measurable results.
Pieter Vervoort, VP, Entertainment Products, Liberty Global
Pieter Vervoort, an international thought and business leader in the entertainment and television products space for over 20 years. Currently serving as vice president, Entertainment Products for Liberty Global. With decades of experience he brings key learnings and fresh insight from both the carrier and the consumer perspective.
Liberty Global is the world’s largest international TV and broadband company, with operations in ten European countries. LGI serves over 21 million customers subscribing to 44.7 million TV, broadband internet and telephone services. Additionally, they have over 6.4 million mobile subscribers and offer WiFi services through 12 million access points.
Dan Whaley, senior architect, Voice & AI, BBC
Dan Whaley is a senior product architect working with the BBC’s Voice & AI team, helping build the future of broadcast media. He has been involved in voice and artificial intelligence since the early noughties and has worked in design, engineering and as a consultant. Dan has seen the AI world emerge from shadows into the mainstream and gained tons of practical experience along the way.
Currently engaged in the BBC’s conversational AI capacity, working with engineering and design teams, R&D, academic and industrial partners. Focused on advanced dialogue, conversational content content discovery, while maintaining the BBC’s core public service values and impartiality.