This report draws on input from 3,069 conversations with C-level executives from April through June 2017.


What will you do with artificial intelligence (AI) and cognitive computing? Automate an enterprise process, configure a chatbot, embed more sensors, empower employees, draw insights to serve up innovative customer experiences?

Leading organisations are doing this and something more; they’re redesigning their enterprises in the hunt for ever-more connections. They recognise that each interaction and each new node in their network is a fresh source of data – a new point in a pattern.

In turn, each novel pattern illuminates ideas not yet conceived, paths not explored, opportunities not yet uncovered.

As the art of the possible becomes the new science of discovery, innovations once unimaginable loom in sight.